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DEBUG: PAGE=homepage, TITLE=Home,ID=1,TEMPLATE=default NelsonHall Login to your account recover your credentials Register for an account discover the benefits Request a quote contact us //-- twitter stream Facebook page -- linkedIn profile youtube page Sourcing Expertise NelsonHall Programs Search all Content NEAT Reports Browse available NEATs explore View all Vendors Service Line Definitions Forecasting Access NelsonHall's self-service forecast tool explore COVID-19 Impact Assessments Vendor Intelligence Program IT Services BPS Market Development Digital Transformation Technologies & Services Customer Experience Services Banking Operations & Transformation Healthcare & Insurance BPS HR Technology & Services F&A & Supply Chain Transformation Buyer Intelligence Group Blogs & Events NelsonHall Insights NelsonHall Blog Events & Webinars What you get How to use our Service Service Buyers Buyer Intelligence Group FREE "Speed-to-Source" Tool for Buy-Side Set up Alerts NelsonHall's Self-Service Forecast Tool Service Providers About NelsonHall Success through Insight Our Team Our analysts and advisors combine years of business experience with a rigorous analytical approach, a clear communication style, and a keen client service focus. explore Contact Information Company Overview Values, Culture & CSER Press Releases Join NelsonHall Contact us My Account Your Account Check your Access Register for an Account My Research Manage Alerts Site Feedback Buyer Intelligence Group Buy-side Community AR Portal Analyst Relations Portal Client Innovation Forum Have your Say welcome to NelsonHall's research content By providing an excellent combination of research programs and consulting services, NelsonHall addresses all your business process and IT outsourcing information needs. John Willmott John is CEO of NelsonHall, the leading business process services (BPS) and IT services (ITS) research and analysis firm, and is widely regarded as one of the world's leading authorities on achieving business transformation through the application of BPS. meet & follow analyst Rachael Stormonth Rachael is Executive Vice President, Research, at NelsonHall. She has global responsibility for research programs including the flagship Vendor Intelligence Program, which delivers the most comprehensive vendor intelligence in the form of Key Vendor Assessments, Quarterly Updates, and Daily Vendor Tracker. She also consults widely with NelsonHall clients. meet & follow analyst Gary Bragar Gary is the HR Services Research Director at NelsonHall, where he has shared global responsibility for HR Services programs with Pete Tiliakos and Nikki Edwards. meet & follow analyst Elizabeth Rennie Liz is a Principal Research Analyst with global responsibility for key HR research projects including Cloud-Based HR Transformation, Cloud-Based Benefits Services, and The Future of HR, as part of NelsonHall's wider HR Technology & Services practice. meet & follow analyst Pete A. Tiliakos Pete is HR Technology and Services Research Director at NelsonHall, with shared responsibility for HR research globally with Nikki Edwards, and Liz Rennie. He leads research in the areas of payroll services, global employer of record services, and HCM technology. meet & follow analyst Nikki Edwards Nikki is a Principal Research Analyst at NelsonHall, where she has shared global responsibility for HR Services programs with Gary Bragar and Pete Tiliakos. Nikki covers HR Services research in the areas of Recruitment Process Outsourcing (RPO), Managed Service Programs (MSP), Total Talent, and Learning. meet & follow analyst Dominique Raviart Dominique Raviart is the IT Services Practice Director at NelsonHall, with global responsibility for IT Services research programs. meet & follow analyst David McIntire David is an IT Services Research Director at NelsonHall, with shared responsibility for IT Services research globally with Dominique Raviart, John Laherty, and Mike Smart. meet & follow analyst John Laherty John is a Senior Research Analyst at NelsonHall. He is a member of the global IT Services research team with shared responsibility for IT Services research with Dominique Raviart, David McIntire, and Mike Smart. meet & follow analyst Mike Smart Mike is a Senior Analyst and Operations Officer at NelsonHall. His main research focus is on digital transformation technologies, including RPA, blockchain, IoT, artificial intelligence, cognitive, and machine learning. meet & follow analyst Bailey Kong Bailey is a Research Analyst with shared responsibility for digital transformation technology research, working alongside Mike Smart within NelsonHall's Digital Transformation Technologies & Services practice. meet & follow analyst Ivan Kotzev Ivan is NelsonHall's Customer Experience (CX) Services lead analyst, with global responsibility for CX Services research and client support. meet & follow analyst Andy Efstathiou Andy is the Banking Sourcing Research Director at NelsonHall where he has global responsibility for Retail and Commercial Banking BPS, Capital Markets BPS, and RPA, AI, and FinTech services in Banking, including consulting, design & deploy, and operations support. meet & follow analyst Alisa Samoylova Alisa is a Market Analyst with responsibility for Procurement BPS and Healthcare BPS research. meet & follow analyst Ashley Singleton Ashley is a Market Analyst specializing in Healthcare Payer and Insurance BPS. meet & follow analyst David Lees David is an analyst at NelsonHall, the leading Outsourcing Research and Analysis firm, specializing in end-user interviewing across the whole range of BPS and ITS markets covered by NelsonHall. meet & follow analyst Paul Connolly Paul is Communications Director, responsible for client relations (including publicity, contractual, compliance, and policy matters), as well as marketing communications and sales enablement. He also oversees NelsonHall's NEAT vendor evaluation projects, and edits the NelsonHall blog. His role leverages many years' experience as a writer, industry analyst, and commercial manager. meet & follow analyst Charlotte Carter Charlotte is a Research Assistant at NelsonHall, the leading Outsourcing Research and Analysis firm. meet & follow analyst Guy Saunders Guy is NelsonHall's Client Services Director, responsible for managing client relationships around the world. meet & follow analyst Beth Lindquist Beth is a Client Director responsible for business development and managing commercial relationships around the world. meet & follow analyst Simon Rodd Simon is a Client Director responsible for business development and managing commercial relationships around the world. meet & follow analyst select research program: COVID-19 Impact Assessments Vendor Intelligence Program IT Services Software Testing Application Services Cloud & Server Management Cyber Resiliency Services Digital Workplace Services Digital Transformation Big Data & Analytics Internet of Things Impact of Digital by Industry BPS Market Development Banking Insurance Energy & Utilities Retail Telecoms & Media Healthcare & Pharmaceuticals Digital Transformation Technologies & Services Business Process Transformation through RPA & AI RPA & AI Technology Evaluation Blockchain in Business Process Transformation Analytics Operations Document Cognition Process Discovery & Mining Customer Experience Services CX Services Transformation CX Services by Industry Digital Experience Services Banking Operations & Transformation Mortgage & Loan Wealth & Asset Management Banking Automation Healthcare & Insurance BPS Life & Annuities Property & Casualty Healthcare Payer Healthcare Provider HR Technology & Services Multi-Process & Cloud HR Services RPO & Total Talent Acquisition Payroll Services Benefits Admin Learnin...